Terms & FAQs

Welcome to CityTennis!

We're thrilled to have you join our community. By enrolling in our programs, whether it's group classes or private lesson packages, you're signing up for full participation, commitment, and adherence to our standards. Our app will be your go-to resource for all details regarding class schedules, pricing, and more. CityTenins policies ensure that both parties are aware of their rights and obligations, creating a transparent and enjoyable environment for everyone involved. If you have any questions, please refer to our app or TEXT our support team at 626-825-8617.

As a participant or parent/guardian, you acknowledge and accept the risks inherent in any physical activity, including tennis. By registering with CityTennis, you waive and release all claims for damages against CityTennis, its staff, and affiliates, for any injuries or loss sustained during participation in any activities or transportation related to our programs.

HOW DO I REGISTER?

Registration for tennis classes with CityTennis is handled through our app, which can be downloaded HERE. All participants must register in advance (including trial). CityTennis offers a universal discount structure for group classes, across all locations. We recommend that students practice at least 2X per week for a quicker progression. For any questions pertaining to registration, please text CityTennis at (626) 825-8617 or email info@citytennis.net

WHAT’S INCLUDED IN EACH SESSION?

Each group lesson package includes 10 classes. Classes must be completed by the expiration date. Upon request, CityTennis will track individual student milestones. Through student surveys, coaches are evaluated every session to ensure quality control. Some classes during the mornings are only 60 minutes, due to the fact that these classes are much smaller.

WHAT IS THE STUDENT-TO-COACH RATIO?

Student to Coach ratio is approximately 8-1. Throughout classes with matchplay included, coaches will be giving instruction on more than 1 court. Staff Professionals and Instructor bios can be found on our website. Instructors are subject to change. Clinics with 2 students or less is subject to shorter class time as a private or semi-private session. All group classes subject to cancellation if you are the only student registered. Classes may be canceled last minute if enrollment is not met. Classes with 2-3 students will be only 1 hour. Classes with 1 students will be cancelled or 30 minutes in length only.

PRIVATE LESSONS / SEMI-PRIVATE LESSONS

We encourage all students to take advantage of both private lessons and group classes. Private lessons allow students to learn skills in a more individual setting. Contact us first to confirm a weekly lesson time that works for both you and our pros. A minimum of 24 hours' notice is required for any rescheduling or cancellation. The full fee will be charged for missed sessions without such notification.

REQUIRED EQUIPMENT

Students may use a CityTennis loaner or "demo" racket for $20. After three classes, all students should have their own racquet. If you need to purchase a racquet, our tennis professionals will provide guide and assist you in proper racquet selection. Factors to consider include: grip size, frame weight, head size, flexibility, composition and proper stringing. For adults, we recommend that you "demo" any racquet before purchasing. Most tennis stores have a racket demo program.

CLASS ADVANCEMENT

If you are unsure what level you are for your first class with us, DO NOT sign up for a class before contacting us. Here is a breakdown of how we assess your level: CityTennis Levels. Advancement through class levels is a very individual process. Some students will be ready to advance after only one session at each level. Other players, because of different levels of natural ability, practice time, and prior experience, may need to repeat a level before advancing to the next one. After consulting with CityTennis, please register for the next session as soon as possible to ensure a spot in the desired class.

By booking this class, you agree to our terms and conWe reserve the right to remove you from class if you are the wrong level, since this is a skill-based class. If you are unsure what level you are, text us at (626) 825-8617, and you will recieve a quick response from the director. Always start with a lower level class, then we can move you up for the next class if necessary.

Cancellation Policy

CityTennis has a 2hr cancellation window for group lessons. No exceptions. All Private or Semi-Private Lessons require cancellation at least 24 hours in advance through our app. Failure to do so will incur the full charge of the lesson. Please note, there are no exceptions for sudden illness or unexpected events. If you are on the waitlist for a class, you are responsible for checking the system to see whether you have been placed into a class. CityTennis will not credit you for missing a class if you forget to remove yourself from the waitlist.

Purchase Policy

Upon registration, you enter into a contractual agreement with CityTennis, where you are liable for class fees as long as your account remains active. All package purchases must adhere to the expiration dates. Payments and scheduling are to be made within the app, as we do not accept cash or checks. Accidental registrations or claims that the app “mischarged” you are not acccepted, and the class credit will remain on your accoiunt for future lessons. CityTennis has no control over minimum enrollement. Classes with only 1 person regsitered are subject to cancellation, and your purchase will remain as a credit to be used for a class on a later date. No refunds for classes that get cancelled within this policy.

Terms & Conditions

Your enrollment affirms your agreement to take lessons with any available tennis professional at CityTennis. We reserve the right to change instructors as needed and do not offer refunds if you choose to discontinue your lessons due to these changes. Standard tennis etiquette and sport-specific dress codes must be followed at all times. CityTennis will not issue a refund for any last-minute instructor substitutions.

Returns / Refunds

CityTennis has a no refund policy. We obviously want you to get the most out of our program, so you may allow family members to use your credits if you are unable to. Refunds or credits are not provided for missed days or cancellations due to reasons beyond our control (e.g., inclement weather, emergencies). We do not provide refunds if you travel for several weeks or months. We provide classes 7 days/week for you to make up for missed weeks of class. The group lesson package excpiration is 70 days (10 weeks). Do not purchase the group lesson package if you are unable to take classes on other days of hte week. CityTennis will not extend your package for holidays, site closures or any opther reasons beyond our control. For private lessons, rescheduling is sometimes possible depending on court and instructor availability, but is not guaranteed.

Privacy / MEDIA Policy

By enrolling in CityTennis, you consent to the use of your personal data for managing your bookings and receiving updates about events and openings through text messages and other communications from us. Your information will also be used to send automatic notifications about your scheduled lessons and group sessions. You also give CityTennis permission use photographs or recordings of you and our classes for any purpose in print, advertisements, films or videos and online and broadcast presentations of any sort. Photographs or videos taken during programs will be used for our advertising promoting the vibrant life of our tennis community.

These policies ensure that both parties are aware of their rights and obligations, creating a transparent and enjoyable environment for everyone involved. If you have any questions, please refer to our app or contact our support team.